1. Who we are:
These Terms and Conditions apply to the use of https://simomassage.com (“Website”) and all services provided by our massage therapy business (“we,” “us,” or “our”). By accessing this website or booking our services, you agree to these terms.
2. Services:
We provide professional massage therapy services, including:
- Therapeutic Massage
- Sports Massage
- Corporate Massage
- Vocal Treatments
These services are intended for stress relief, muscular tension relief, performance support, and general wellness.
Our services are not a substitute for medical care, diagnosis, or treatment from a licensed healthcare provider. You are responsible for consulting a medical professional for any medical concerns.
You agree to inform us of any relevant medical conditions, injuries, or concerns before receiving any treatment.
3. Bookings and appointments:
Appointments can be made through phone, email, or text message.
- All appointments are subject to availability.
- We reserve the right to refuse service to anyone at our discretion.
- Clients are expected to be ready for their appointment at the scheduled time. If there are delays upon arrival, the session time may be reduced accordingly and cannot be extended or refunded.
4. Cancellations, Rescheduling, and No-Shows:
We understand that plans can change, and we kindly ask for reasonable notice if you need to cancel or reschedule your appointment.
- Cancellations or rescheduling requests made less than 24 hours before the scheduled appointment time may be subject to a cancellation fee.
- This fee may be up to the full cost of the scheduled service, depending on the notice provided and travel arrangements already made.
- Failure to attend a scheduled appointment without prior notice (a “no-show”) will result in the full service fee being charged to cover reserved time and travel costs.
- For in-home appointments, travel time and scheduling capacity are reserved specifically for your booking, and late changes or missed appointments directly impact availability for other clients.
- Repeated late cancellations or no-shows may result in the requirement for full prepayment or refusal of future bookings.
5. Payments:
Payment is due at the time of service unless otherwise agreed in advance.
We may accept various forms of payment, including cash, credit/debit cards, or approved digital payment platforms. Prices are subject to change, but confirmed bookings will not be affected.
Corporate Massage services may be subject to separate invoicing or pre-arranged billing agreements with businesses.
6. Health and client responsibility:
By booking any of our services, including Therapeutic Massage, Sports Massage, Corporate Massage, or Vocal Treatments, you confirm that:
- You are in suitable health to receive massage therapy.
- You have disclosed any relevant medical conditions, injuries, or pregnancy.
- You understand that massage therapy involves physical touch and may involve temporary soreness or discomfort depending on the treatment type and intensity.
You must inform your therapist immediately if you experience pain, discomfort, or wish to modify or stop the session.
7. Professional boundaries:
We maintain strict professional standards across all services. Any inappropriate behavior, harassment, or requests outside the scope of professional massage therapy will result in immediate termination of the session without a refund.
8. Limitation of liability:
While we take all reasonable care in providing services, we are not liable for any injury, loss, or damage resulting from the use of our website or services, except where required by law.
Clients assume full responsibility for their participation in all treatments, including Therapeutic Massage, Sports Massage, Corporate Massage, and Vocal Treatments.
9. Intellectual property:
All content on this website, including text, images, logos, and design, is owned by or licensed to us and may not be copied, reproduced, or used without written permission.
10. Website use:
You agree not to misuse this website or use it for any unlawful purpose. We reserve the right to restrict access to the website at any time without notice.
11. Third-party services:
Our website may use third-party services for booking, payments, analytics, or embedded content. We are not responsible for the privacy practices or content of third-party websites.
12. Changes to these terms:
We may update these Terms and Conditions at any time. Updates will be posted on this page with a revised effective date. Continued use of the website or services means you accept the updated terms.
13. Contact information:
If you have any questions about these Terms and Conditions, don’t hesitate to get in touch with us through the contact details provided on our website https://simomassage.com.